Terms of Service

Please read these Terms of Service ("Terms") carefully before using the VelvaSphere website ("the Site") operated by VelvaSphere ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Account Registration

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Privacy Policy

Our Privacy Policy describes how we handle the information you provide to us when you use our Service. You understand that by using our Service, you consent to the collection and use of this information as set forth in our Privacy Policy.

For more information regarding our Privacy Policy, please review our Privacy Policy page: Privacy Policy.

3. Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free. If a product offered by VelvaSphere is not as described, your sole remedy is to return it in unused condition.

All features, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only.

We make reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

4. Orders & Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. Shipping & Delivery

You agree to provide a valid shipping address for delivery of your order. We are not responsible for any loss or damage resulting from delivery to an incorrect or unsecured location due to inaccurate shipping information provided by you.

Delivery times are estimates only and are not guaranteed. Factors beyond our control, such as customs clearance and local delivery conditions, may cause delays. We are not liable for any losses, damages, or expenses arising from any delivery delays.

Title and risk of loss for items purchased from our Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

6. Returns & Refunds

Our Return Policy forms part of these Terms of Service. By agreeing to these Terms, you also agree to our Return Policy, which can be found at Return Policy.

If you are not entirely satisfied with your purchase, we're here to help. Please refer to our Return Policy for detailed information about our return procedures, eligibility criteria, and refund processing.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of VelvaSphere and its licensors. The Service is protected by copyright, trademark, and other laws of both Malaysia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of VelvaSphere.

All content included on the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of VelvaSphere or its suppliers and protected by copyright and other laws. You agree to not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

8. Limitation of Liability

In no event shall VelvaSphere, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@velvasphere.com

Address: VelvaSphere, [Petronas Twin Tower, Lower Ground (Concourse) Level, Kuala Lumpur City Centre, 50088 Kuala Lumpur], Malaysia